Privacy Policy
At SelfPractice Psychology ABN 74 741 513 496 ("we", "us", or "our"), your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and the Health Records Act 2001 (Vic).
This Privacy Policy outlines how we collect, use, store and disclose your personal and health information.
Who We Are
SelfPractice Psychology is a Melbourne-based psychology practice operated by a registered psychologist, providing psychological services to individuals.
What Information We Collect
We collect personal information that is necessary for us to provide you with high-quality psychological care. This may include:
-
Personal details – name, date of birth, gender, contact details (address, phone, email)
-
Health information – medical and mental health history, referral letters, treatment notes, reports from other health professionals
-
Administrative information – Medicare number, health fund details, billing and payment information
-
Website data – If you contact us via our website, we may collect information such as your name, email address and any information you provide in contact forms. Our website may also collect cookies or usage data for analytics.
How We Collect Your Information
We collect information:
-
Directly from you (in person, via phone, email or web forms)
-
From third parties with your consent (e.g. GPs, other health professionals, schools)
-
Automatically through our website via cookies or analytics tools (e.g. Google Analytics)
Why We Collect Your Information
We collect and use your personal information to:
-
Provide psychological assessment and treatment services
-
Communicate with you (e.g. appointment reminders, administrative matters)
-
Liaise with other professionals involved in your care (with your consent)
-
Meet our legal, regulatory and professional obligations (e.g. record keeping, Medicare claims)
-
Improve our services, including via anonymised website analytics
Storage and Security
Your information is stored securely, whether in electronic or physical form. We take reasonable steps to protect your personal and health information from misuse, loss, and unauthorised access, including:
-
Password-protected systems and encrypted software
-
Secure storage of physical files (if used)
-
Confidentiality protocols for communication and file handling
Disclosure of Personal Information
We will only disclose your personal or health information:
-
With your express consent
-
Where disclosure is required or authorised by law (e.g. where there is risk of harm to you or others)
-
To Medicare or private health insurers for billing purposes
-
To IT or administrative service providers who support our clinic (all of whom are bound by privacy obligations)
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if necessary.
To request access or an amendment, please contact us in writing. We may need to verify your identity. In rare cases, we may deny access if legally permitted to do so, but we will explain why.
Website and Online Interactions
We may collect limited information when you interact with our website. This may include:
-
Cookies to enhance your browsing experience
-
Third-party analytics tools to understand how users interact with our website
-
No personal health information is collected through our website unless you choose to submit it via a contact form or emails
Third Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our practices. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us.
Last updated: 25 July 2025